Therinds Refund Policy

This policy explains how refund requests are handled for Therinds brands. It does not limit any mandatory right or remedy available under applicable consumer law.

1. No website checkout at present

Therinds.com currently showcases products and services but does not accept payment for eyewear, applications, or professional services through a website checkout. Sending a project enquiry does not create a purchase or payment obligation.

Before direct online sales are enabled, the applicable price, seller identity, delivery terms, cancellation rights, warranty information, and product-specific return process must be displayed at or before checkout.

2. Apple App Store purchases

If an application or subscription is billed by Apple, Apple processes the payment and decides refund eligibility under its store rules and applicable law. Request a refund through Apple's Report a Problem service and follow Apple's refund instructions.

Cancelling a subscription stops future renewal according to Apple's rules; it does not automatically refund an earlier charge.

3. Google Play purchases

If an application or subscription is billed by Google Play, use Google Play's refund request and review Google Play's refund policy. Eligibility depends on the purchase, timing, location, and applicable law.

Cancelling a subscription stops future renewal according to Google's rules; it does not automatically refund an earlier charge.

4. Professional and project services

No fee is charged by submitting the enquiry form. If you later purchase design, development, consulting, or another professional service, the signed proposal or service agreement will state the fees, milestones, cancellation terms, acceptance process, and any refund rules.

Where a service is defective, delayed, refused, or not performed as agreed, remedies required by UAE consumer law remain available. A contract term cannot remove a remedy that applicable law makes mandatory.

5. Eyewear and physical goods

The current website is not a checkout for Opsis eyewear. If online ordering is added, this policy must be updated before orders are accepted to state delivery, return windows, product condition requirements, defective-product remedies, hygiene or custom-item exceptions where lawful, and who pays return shipping.

6. How to request help

For a charge billed by Apple or Google, start with the relevant store process above. For a project-service payment or an issue that the store directs to the developer, email support@therinds.com with:

• your name and contact email;
• the order, invoice, or store transaction reference;
• the product or service; and
• a short explanation of the issue.

Do not send full card numbers, passwords, or identity documents by email. We will review the request under the applicable agreement, platform rules, and mandatory law.